Outright Telematics
These Terms and Conditions govern the sale of GPS tracking devices and the provision of the Outright Telematics tracking platform.
By purchasing a device or subscription from us, you agree to these Terms.
1. About Us
Outright Telematics is a trading name of Outright Hosting Ltd, a company registered in England and Wales.
Company number: 14125572
References to “we”, “our”, or “us” refer to Outright Hosting Ltd trading as Outright Telematics.
2. Hardware Purchases
GPS tracking devices purchased through our website are sold outright and become the property of the customer once payment has been completed.
The purchase of hardware is separate from the subscription service required to access the Outright Telematics tracking platform.
Customers are responsible for:
- installation of the device
- correct wiring and configuration
- ongoing maintenance of the device
- ensuring the device remains powered and operational
Once delivered, Outright Telematics is not responsible for loss, damage, misuse, or incorrect installation of the device.
3. Subscription Service
Access to the Outright Telematics tracking platform requires an active subscription.
The subscription provides:
- access to the Outright Telematics tracking platform
- connectivity services for the device
- a SIM card pre-installed in the tracking device
Subscription pricing is:
£14 per device per month (excluding VAT) when billed monthly.
Customers may also choose to pay annually, which includes one month free compared to the monthly rate.
Prices shown exclude VAT unless stated otherwise.
4. Subscription Start Date
Subscriptions begin once the tracking device has been provisioned and dispatched by Outright Telematics.
Provisioning involves configuring the device and registering it within the tracking platform prior to shipment.
5. Automatic Renewal
Subscriptions renew automatically based on the billing period selected during purchase.
- Monthly subscriptions renew every month.
- Annual subscriptions renew every year.
By purchasing a subscription, you authorise Outright Telematics to charge the payment method provided for future renewal periods unless the subscription is cancelled.
6. Cancellation
Customers may cancel their subscription at any time.
When a subscription is cancelled:
- the service will remain active until the end of the current billing period
- no further renewal charges will be taken
Annual subscriptions are paid in advance and remain active until the end of the billing period once purchased.
7. Connectivity and SIM Card
Subscriptions include a SIM card pre-installed in the tracking device to provide network connectivity.
The SIM card:
- is provided solely for use with the Outright Telematics tracking platform
- may only be used in the device in which it was originally installed
- must not be removed or used in other equipment
The SIM card remains the property of Outright Telematics and may be disabled if the subscription is cancelled or if these Terms are breached.
8. Device Configuration
Devices used with the Outright Telematics platform are provisioned and configured by us to ensure reliable operation.
While a device is active on the Outright Telematics platform, device configuration may be restricted or locked to prevent unauthorised changes that could disrupt service operation.
If a customer cancels their subscription and wishes to use the device elsewhere:
- the SIM card provided with the service will be cancelled or deactivated
- device configuration associated with the Outright Telematics platform may be cleared or reset
- access to the Outright Telematics platform will be removed
9. Device Installation and Feature Availability
Outright Telematics will integrate and support features that are supported by both the tracking device and the tracking platform.
Feature availability may vary depending on the capabilities of the tracking device model selected.
The correct operation of many features (including sensors, inputs, CAN data, driver identification or other telematics features) depends on correct installation and wiring of the device.
Customers are responsible for ensuring the device is installed correctly in accordance with manufacturer guidelines.
Outright Telematics cannot guarantee the availability or accuracy of features where the device has been incorrectly installed or wired.
10. Acceptable Use
Customers must not use the tracking platform or devices:
- in any unlawful manner
- in a way that could damage or disrupt the platform
- to interfere with telecommunications networks
- to track individuals in violation of applicable laws
We reserve the right to suspend access to the platform if the service is misused.
11. Use of Tracking Devices
Customers are responsible for ensuring that the use of any tracking device complies with all applicable laws and regulations.
This includes ensuring that individuals or drivers are notified of tracking where required.
Outright Telematics accepts no responsibility for unlawful or improper use of tracking devices.
12. Service Availability
We aim to provide reliable and continuous access to the tracking platform.
However, service availability may occasionally be affected by:
- system maintenance
- network outages
- mobile network provider issues
- factors outside our control
We do not guarantee uninterrupted access to the platform.
13. Limitation of Liability
To the fullest extent permitted by law, Outright Telematics shall not be liable for:
- indirect or consequential losses
- loss of profits
- loss of business
- loss of data
Our total liability in relation to the service shall not exceed the total amount paid for subscriptions in the preceding 12 months.
Nothing in these Terms excludes liability for death or personal injury caused by negligence or for any liability that cannot be excluded under law.
14. Changes to These Terms
We may update these Terms and Conditions from time to time.
The latest version will always be available on our website.
Continued use of the service constitutes acceptance of the updated Terms.
15. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales.